Issue Features Contests Downloads Chat Archive Susbcribe
CAREER BAZAAR

Call from Kathmandu

by AARTI BASNYAT

FROM ISSUE # 121 (January 2006) | IN THIS ISSUE
REFER TO FRIEND PRINT THIS ARTICLE

 ANUP PRAKASH
Got the gift of the gab, salesmanship to sell land on Mars, but can't get a job because you've got no experience? With Business Processing Outsourcing becoming the latest craze in the IT world, Nepal is no exception.

Serving Minds in Thamel, Kathmandu, used to be a call centre but since 2003, it has expanded its services to include customer acquisition, book-keeping, software development, maintenance, and filing tax returns. It provides hundreds of fresh Nepali graduates with jobs. "I wanted a career where I could talk to people from other countries and build my confidence," says Shrijan Khadka, who is doing exactly that at Serving Minds.

Recruitment
This could be your chance. Serving Minds plans to expand its services and is looking for 500 more recruitments in the next few months. The recruitment process is extensive, starting with phone interviews, group discussions, and one-on-one interviews.

Do I qualify?
The basic requirement is a BA degree in any field but exceptions are made for intermediate graduates who show potential. Minimum age is 18. Ashish Kapoor, president, Serving Minds says, "Accent used to be a priority but not anymore. Communication abilities, Intelligence Quotient, and Emotional Quotient are more important when working in a call centre."

 ANUP PRAKASH
Cash cow

The salary at Serving Minds starts at Rs 7,500 and can go up to Rs 20,000, depending on your progress. The more you accomplish, the more you get paid.

Work hours
Working hours are 6PM to 11PM and 11PM to 4AM, as Serving Minds functions according to international work hours. "My parents used to worry about late hours but now they understand," says Suran KC, who works as management trainee for customer care at Serving Minds. Time slots during the day and exceptions can be made.

How far can you go?
If you are ambitious, there is potential for career growth in Serving Minds. It is geared toward performance and reward for accomplishments. Reshma Gurung has worked in Serving Minds for only two years but has already scaled up from an agent earning Rs 7,500 a month to an assistant sales manager earning Rs 15,000. "I've come so far, I think I will continue working here because the prospects are good. There is always opportunity to move up," says she.

Serving in future
Serving Minds plans to be the biggest IT workplace with almost 1,500 employees and state-of-the-art facilities including a recreation centre for its staff. It aims to provide work experience, communication skills, and confidence for its employees.


1. arsalan, ktm
real thanx for gud answers buddies..

2. tirtharaj khatiwoda, babar mahal ktm
Iam looking forward to work with Ur esteem organization were i can use my theoretical concept into practical uses.I have a total exp of two years in genpact an outsourcing company in new Delhi.

3. Naresh Vishwakarma, temporary mumbai ,permanent dhangadi, farwestern
Respected Sir/ madam, My self Naresh Vishwakarma Studying private Bcom from mumbai want to come kathmandu for a job as well as study. Iam happy to see ur add in Nepal Jobs and want to apply for the post of CSR, as i am fluent in english. I request you if there is vacancy, please mail me at rocky.nares@gmail.com , I hope for your quick fedback. Thankyou Your faithfully Naresh Vishwakarma

4. sushil, Kathmandu
hi I am sushil.. i am seeking a job of web designing.I am not a experienced designer . I am just a beginner.Can i get this job frm here.

5. shailendra karki, kirtipur
Hi, I'm shailendra.I have been searching job in call in call center from last one year,I'm very much interested to do job in call center.Right now I'm doing my BBS 3rd in Asian coll.Can i get job from here???i request you if there is vacancy,please mail me at badboy_shailen@yahoo.com.i hope for your quick feedback. Thank's shailendra

6. Srijana Baniya, Kalimati
Hello I'm Srijana.I did BE in Information Technology and I m quite interested to join the call center job.How would i contact you?

7. Sanu Kaji Maharjan, Lazimpat
Hi I am Sanu Kaji Maharjan. I am seeking any kind of job. With reference to your official information regarding various posts. I would like to offer myself as a deserving candidate for the Suitable post. I would like to introduce myself as an elegant, energetic and dedicate person having background in BBS running. So if I will be given an opportunity. I shall prove myself as the best individual for your office. I have attached my resume with the application if desire. "Looking forward for your positive response." sujan_dns@yahoo.com cell: 9841589546

8. Mohan Chand, Kathmandu
i m an electrical engineer , quite interested to do job in call center......is there space for me please make a call me at 9849151849

9. Dheeraj Magar, Baneshwor
I am keenly intrested in this job and i meet all your requirements.I am studying BA 1st Year at St. XAvier's College taking English and Journalism as my major subjects. So, if you've got any space for me then do call me either on my cell it's 9803539075 or mail me at coolboy_ru@hotmail.com. I'm looking forward to having a kind response in this regard.

10. Pratik Gautam, Samakhusi,ktm(9841566684)
Hi Ms. Arati. I read the whole of your article and I am keenly interested in joining this job but I have just gave the exams of 12. So am I still not qualified for this job?

11. Raju Lama, Nayabazaar, kathamndu
How do i get job in call center like serving minds and etc. Is the process so difficult? rajudong@asia.com

Post a comment
Name

Address

Code (Please type the code below.)

Reload code

Comment (Words limit: )